Making Continuous Improvement “Stick”

By Gary Hinkle
Many organizations have implemented formal continuous improvement programs, often as part of an industry standard quality program such as ISO9000, Lean, Six Sigma, etc. Unfortunately, even with formal programs established, many organizations don’t achieve the full ROI benefits of their continuous improvement efforts.

Measure Productivity–Or Else

By Gary Hinkle
It’s amazing how many managers say they don’t have budget for productivity initiatives. Some think “productivity” is a fuzzy word, and few managers know how to measure it. But productivity can and should be measured. It’s step one towards continuous improvement.